We hope that you love your purchase from Eden Ashram. If for any reason you are not completely satisfied with your purchase we accept returns within 21 days of the original purchase. Merchandise must be unworn, unwashed and in its original packaging with all tags attached.
To process a return please just log in to our return portal HERE and complete your return details. You will need your order number and email address used when you placed the order. Once your request has been approved you will receive an email with your Return Authorisation (RA) number, return instructions and a link to get your return shipping label (if applicable).
Unfortunately we no longer offer exchanges. Customers wishing to swap their current product for a different size/colour/product will will need to return the item/s they have for a refund and then place a new order for any alternative product.
Refunds will be made in the form of original payment within 7 days of receiving the goods back in our warehouse. Please note that it can take up to 10 working days for funds to show back on your account.
Return Shipping Costs
All returns are free when you return items to us and use your own return shipping method. This is the only option for international customers.
We also offer U.K customers access to our tracked return shipping service when returning items. For those customers wishing to use this service there may be a fee to cover the return shipping costs depending on the return resolution. U.K returns for store credit (Gift Card) can use our Tracked Return service for no additional charge. For U.K customers returning items for a refund (to original payment method) there is a £3.50 charge to cover return shipping costs we are charged by the carrier. This fee will be taken from the final refund amount.
Original shipping charges are non-refundable. E-gift cards cannot be returned or refunded.
If you do not see an answer to your question above, please send us an email to: email@example.com. We’d love to hear from you!