All Eden Ashram products are produced, printed and finished in the United Kingdom.

The fabrics and base garments used in our products are supplied by carefully selected partners who share our values on eco / environmental manufacturing and these partners are based across the globe, including Europe, India, Turkey, China, Bangladesh and the USA.

All of our carefully selected suppliers must conform to our strict criteria and code of conduct, holding the highest possible standards in clothing production, working conditions, workers' rights and sustainability.

Everything you see on our website is available for you to purchase and we do our best to ensure all products in all sizes and colours are available.

From time to time there may be an unforeseen production issue that affects a certain size or colour from being immediately available and if this happens after you have placed your order our team will reach out to you to inform you.

Recommended care instructions for all items:

To best look after your Eden Ashram products we only recommend hand washing. Please turn the garment inside out (to protect any print) and wash it by hand with a mild detergent in cool/cold water. Once washed, dry on a flat surface (not on a radiator or dryer). This will ensure the garment stays in shape, stays vibrant, protects any print and lasts you many, many years.

If you have to use a washing machine (we don't recommend this) then again, please ensure you turn your item inside out and use a delicate cool wash, 30'C or less. Don't overfill the washing machine and dry flat (not on a radiator or in a dryer).

No it's not faulty or toxic and is completely normal. We only use premium eco-friendly water-based inks on our garments. After printing our garments are then 'baked' to set the ink. This can give off a slight odour from the ink and some of this can sometimes be retained when the item is bagged in its protective compostable packaging. This odour is harmless and will disappear completely once removed from the bag and left to air or after the first wash.

All of the garments and products we make are premium products. We use the best fabrics and manufacturing processes to ensure all our goods feel great, perform as they should and arrive to you in perfect condition.

All our clothing products go through a number of quality checks throughout the manufacturing process to ensure there are no defects or issues. It is extremely rare for a defective item to avoid detection!

In the unlikely situation you receive an item that is not 100% perfect then we will of course look to replace this item for you.

However, it is important to follow the correct procedure to claim a replacement. This is detailed below:

1. When you receive your item/s please check them properly and try the item/s on to ensure the product is as it should be.

2. If you notice any issue please take a photo of this and contact our customer service team at info@edenashram.com and explain the problem.

3. Once our team have verified any issue we will arrange the return of the item you have and a replacement will be sent to you.

Note: It is important that this step is done before you wear the item out or wash the garment. Any defect must also be reported to our team within 14 days of the item being delivered to you.

Unfortunately, we are unable to offer replacements or refunds on items where a defect has not been reported immediately and before wearing or washing.

As part of our efforts to be the most sustainable fashion business possible all our products are made to order in our state of the art facilities. We aim to dispatch all orders within 5 working days of order being placed with us.

Currently, around 90% of orders are delivered to our customers within 5-7 working days from the order being placed.

In addition to this production time, you will need to factor in delivery which is approx 1-2 working days for U.K packages and 4-9 working days for International destinations depending on the shipping option you select at checkout.

98% of our orders arrive on or before the scheduled time. On a few occasions, some parcels arrive a little later than expected. Unfortunately, these matters are outside of our control. However, it is extremely rare for any of our packages to be lost or undelivered as all delivery options we offer come with delivery tracking.

Before contacting us please do the following:

1. Remember that we make all items to order and advise customers of a 5 working day lead time after an order is placed to make your products and prepare them for dispatch.

2. Please check your expected delivery dates for your order and original delivery lead times for the delivery method you selected (you can find details of these on our SHIPPING page) as many of the emails we receive on this matter our customers realise that the package isn't even due for delivery for a few more days!

3. Please also check the tracking information on your order. You can find a link to this on your dispatch confirmation email we sent to you. If you have not received this please check your spam/junk folder.

4. If your package is showing as 'Delivered' but you do not have your item, please check in the first instance if someone else at your property may have accepted it.

5. Failing that, please check with your neighbours and then any 'safe place' around your property, like a garage or porch where the item may have been left.

6. If still no package please contact the relevant courier for further information on the delivery using the tracking information we have supplied to you. This is the quickest option.

Finally: Once all these checks have been completed, and you still do not have your items 10 days after your expected delivery date, then please contact the Eden Ashram customer support team and we will investigate this for you.

However, as mentioned previously, it is extremely rare for packages to be lost or undelivered, so we are confident that your package will be with you soon.

We ship worldwide. All applicable shipping options and prices linked to items in your cart (weight/size) will be shown during checkout. We do our best to offer all customers an economy and priority delivery service but this may not be available in all destinations or locations.

Eden Ashram is based in the United Kingdom. There are no additional duties or charges for any customer having goods delivered within the United Kingdom.

Also, for 'most' of our customers in our primary markets, including the U.S and E.U., there will be no additional monies to pay to receive your items. But there are some exceptions.

U.S.A

All import duties/taxes are included in your final cost. For all orders to the U.S, we calculate and show you all duties/taxes when you check out, and all fees are paid in advance of your items arriving in the U.S - so NO ADDITIONAL FEES are charged later and no nasty surprises when your goods arrive into the U.S! What you pay at checkout is all you have to pay for your goods!

European Union

Eden Ashram is registered with the E.U. IOSS tax scheme and collects and pays ALL import duty and VAT on behalf of our E.U. customers for transactions up to €180,00, so no additional charges will be requested on these purchases. The cost you pay at checkout is the total cost you will pay to receive your goods. Cart values over €180,00 may incur additional import charges. Please check with your local tax/customs office for clarification.

Rest of World

Import VAT/DUTY may be payable on your orders. We advise all customers to check with their local tax/customs office to understand any import rules and regulations regarding their potential purchase.

Additional info

Please note that this information is general data. We strongly advise you to contact your own customs office for up-to-date information on import procedures and fees.

Eden Ashram cannot be found liable for any import duty / VAT charge for any customer. Due to the complexities and quantities of the different variables for all countries around the globe, we highly recommend customers who are unsure to check directly with their customs office for the most up-to-date and accurate information. 

Please note that any orders/shipments that are rejected/returned to us by the customer based on refusal or non-payment of any import taxes or duties due will incur a non-refundable, non-delivery charge to cover the original shipping and return shipping costs. The minimum charge for a return is £30.00

We accept all major international payment options plus Paypal, Apple pay, Clearpay and some bank transfer options.

After you place your order we have a very small window of opportunity to make changes if you have made an error with an item in your order or perhaps your shipping address.

We will send you an order confirmation email and it is extremely important you check all the information on this as it confirms the details we have been provided. If you notice any errors or issues please contact our support team at info@edenashram.com immediately.

We'll do our best to help with an amendment but if the order has already been processed or begun production then we will unfortunately be unable to make any amendments.

Eden Ashram will not be held liable for any issues relating to incorrect delivery addresses or errors on items ordered.

We offer all customers 15% off their first order (min spend £50) when they sign up to our newsletter and SMS. You can find the sign-up form on our homepage at the bottom. We will send you a code that is valid for 14 days from sign-up. You can apply the discount code at checkout.

Please note that most discount codes are only valid for use against full-priced items only (unless stated otherwise). The discount code will automatically apply to all items in your basket that qualify.

We look after our newsletter subscribers so if you like to be the first to hear (and sometimes the only people to hear) about deals then we strongly advise you to sign up!

If for any reason you are not completely satisfied with your purchase, you can return your item(s) within 21 days of dispatch of your order. Items must be returned unused & unworn and in the same condition it was sent to you with all tags/labels and packaging attached.

Please go to our returns centre HERE and complete your order details and receive your return authorisation number.

We do not currently offer exchanges on orders. Should you wish to change the size or product you will need to process a new order for those items and return the items you no longer require for a refund.

Please head to our return centre HERE to process your return request.

Refunds back to the original payment will be made within 7 days of receiving the goods back in our warehouse. 

Please note that it can take up to 10 working days for the refund to show in your bank account depending on the original payment source.

Refunds to Store Credit are processed immediately on receipt of goods back to the warehouse and a gift card is sent via email immediately.

Unfortunately, we do not offer free return shipping currently. The cost of shipping items globally has soared in recent years and it is not financially viable for us to offer this to customers in all countries.

We do offer our U.K customers access to a subsidised return shipping service, and this provides you with a fully tracked & insured 48 hour return shipping label for £3.50 (deducted from final refund amount). In many cases (dependent on location) customers are also able to arrange to have the products collected directly from their door. Please note: This charge is waived for those customers requesting a refund via a gift card.

We also ask customers to be mindful of the return process and its carbon impact, and where possible think carefully about all purchases. Feel free to ask our support staff about sizing or fit if you are unsure and we can point you in the right direction so to avoid the situation where you might need to return something because it doesn't fit. Let's try and get it right first time! 

Eden Ashram is based in the United Kingdom. Our Head Office is based in London. All items are dispatched from our U.K warehouse to all global destinations.

No we don't currently have a store and are 100% online. The good news is we deliver worldwide and use premium shippers to get your items to you quickly and safely. We also have a growing selection of premium retailers and studios around the world retailing our items. If you would like your favourite studio or store to sell our items ask them to get in touch.

You can contact us through our contact page! We will be happy to assist you.

Absolutely! At Eden Ashram, we do things differently from most 'mainstream' or 'high street' clothing brands. We fundamentally believe in 'quality not quantity' - but we also believe in building a business and a brand that actively gives back to the planet rather than just taking from it. This grounding principle is evident within every part of our business, from design & manufacturing to the delivery of products to our customers. For example, we will only ever use eco-friendly/sustainable manufacturers, we pay people fairly for their work, we use sustainable organic and recycled fabrics, we choose to use recycled paper mailing bags to send you your order, and we will never use single-use poly mailers. And where there is unavoidable carbon produced (like in the delivery of items to customers) we ensure we offset this completely with accredited carbon offset schemes. Every single employee at Eden Ashram is also credited 'Climate Positive, meaning every aspect of their work at Eden Ashram that might contribute carbon is offset completely. This is what you call a sustainable climate-positive business.

In May 2023, as part of our commitment to sustainability and minimising the waste of our planet’s precious resources, we transitioned our production to a cutting-edge facility in the U.K. This advanced approach enables us to finalise product manufacturing only after an order is placed.

This shift to on-demand production offers a transformative alternative to traditional methods, which often involve producing large quantities of stock with no guarantee they will sell (and many high street brand products end up in land-fill), utilising vast resources, and housing unsold inventory in energy-intensive warehouses. By eliminating the need for overproduction and long-term storage, we drastically reduce resource consumption and waste, bringing it to near-zero levels.

Producing items on demand ensures a more sustainable process that benefits both the environment and society by conserving resources, reducing emissions, and limiting landfill contributions. While this process introduces a modest processing time of approximately three to five working days before dispatch, we believe this is a worthwhile adjustment for the significant environmental and social advantages it provides. This change underscores our commitment to creating a more sustainable future for our planet and its people.

Through our partner Verdn, and in addition to all the other sustainable actions our business performs, we also attach a further sustainable action to every order placed. This may be planting a tree, collecting ocean-bound plastic or planting sea coral.

This further reinforces sustainability as a fundamental part of our business model. To give back more than we take and to make the planet a better place for generations to come.

Taking these actions allows us to leave a lasting impression that benefits us all.

You can view more information on this HERE

We have planted over 37,000 trees in gold-accredited replanting schemes around the world with our tree-planting partners Verdn, Ecologi, and onetreeplanted. Our trees have been planted in the United Kingdom, Denmark, India, Kenya, Mozambique, Uganda and Madagascar. We hope to plant thousands more every single year. And with your help we can.

Yep, we don't use plastic mailing bags or plastic polybags for our items like many brands do. All our mailing bags are made from 100% recycled paper that can be recycled again and again and we package our products in sustainable muslin drawstring bags that you can keep and re-use.

Good question and one often overlooked by other brands! The good news is that we have that covered and offset too! We have a fancy tool linked to our order platform that calculates the expected carbon emissions for all deliveries and we pay to have that offset completely. This is on top of the fact we also use carriers that are eco-friendly in their approach and they offset their carbon emissions anyway, so on many orders, we have offset twice as much carbon as the delivery itself! Neat!

Yes! Again, this is a fundamental pillar of the very existence of Eden Ashram. To manufacture and produce Premium, Ethical & Sustainable products is what we do.

All our products are GOTS certified, use organic or recycled premium fabrics, with many also PETA vegan approved and many are manufactured carbon neutrally. We pay suppliers fairly and would never use 'sweatshops' or child labour to manufacture our items.

Where we outsource any work, we carefully select manufacturing partners around the world who share and uphold our values when it comes to looking after staff, paying a fair wage and protecting our planet.

Yes! We are delighted to say we that we now offer our amazing, premium, 5-star customer-rated products for wholesale.

If you run a premium retail outlet, a uber-cool studio, or an amazing e-commerce site, and you share our brand values, then we want to hear from you!

To apply to stock Eden Ashram products please visit our wholesale page HERE and then contact us with your details. Thanks!