Eden Ashram is based in the United Kingdom. Our Head Office and warehouse are in London. All items are dispatched from London to all destinations.

Absolutely! At Eden Ashram we do things differently to most 'mainstream' or 'high street' clothing brands. We fundementally believe in 'quality not quantity' - but we also believe in building a business and a brand that actively gives back to the planet rather than just take from it. This grounding principle is evident within every part of our business, from design & manufacturing through to the delivery of products to our customers. For example, we will only ever use eco manufacturers, we pay people fairly for their work, we use sustainable organic and recycled fabrics and we choose to use recycled paper mailing bags to send you your order and will never use single use poly mailers. Coming in to 2023 we have also now introduced compostable poly bags that protect our garments. And where there is unavoidable carbon produced (like in the delivery of items to customers) we ensure we offset this completely with accredited carbon offset schemes. Every single employee at Eden Ashram is also credited 'Climate Positive' meaning every aspect of their work at Eden Ashram that might contribute carbon is offset completely. Oh, and we also plant a new tree with every order placed. This is what you call a sustainable climate positive business.

Yep, we sure do! This is a fundamental part of our business model. To give back more than we take and to make the planet a better place for generations to come.

Planting trees allows us to leave a lasting impression that benefits us all. We work with a variety of partners to help us achieve this including: 'onetreeplanted' and 'Ecologi'.

As of December 2022 we have planted over 12,500 trees in gold accredited replanting schemes around the world with our tree planting partners Ecologi and onetree planted. Our trees have been planted in the United Kingdom, Denmark, India, Kenya, Mozambique, Uganda and Madagascar. We hope to plant thousands more every single year. And with your help we can.

Yep, we don't use plastic mailing bags like many brands do. All our mailing bags are made from 100% recycled paper that can be recycled again and again. And from 2023 all new garments will move from being in a standard protective recycled polybag to a new 100% plastic free compostable version.

We have that covered and offset too! We have a fancy tool linked to our order platform that calculates the expected carbon emissions for all deliveries and we pay to have that offset completely. This is on top of the fact we also use carriers are eco friendly in their approach and that offset their carbon emissions anyway, so on many orders we have ofsett twice as much carbon as the delivery iteself!

All Eden Ashram items are printed / finished in the United Kingdom. The fabrics and base garments used in those items are produced by carefully selected global partners who share our philosophy on eco / environmental manufacturing with factories in India and the USA.

Absolutely! All products (except pre-order items) are in stock and available to ship imediately. We have a 'live' inventory system that updates listings as they sell and removes items when they sell out. We ship orders to customers Monday - Friday.

Recomended care instructions for all items:

To best look after your Eden Ashram products we only recommend hand washing. Please turn the garment inside out (to protect any print) and wash by hand with a mild detergent in cool / cold water. Once washed dry on a flat surface (not on a radiator or dryer). This will ensure the garment stays in shape, stays vibrant, protects any print and lasts you many, many years.

If you have to use a washing machine (we don't recommend this) then again, please turn your item inside out and use a delicate cool wash, 30'C or less, don't overfill the washing machine and dry flat (not on a radiator or in a dryer).

We use a premium screen printing process on all our items and after printing the ink is then 'baked' to set it and offer extended lifespan of the print. This can give off a slight odour from the ink and some of this can sometimes be retained when the item is bagged in its protective packaging. This is harmless and will disappear completely after the first wash.

A pre-order product is a product that has started the production process and we have made available for customers to purchase. Pre-order items are between 1-4 weeks away from being received at our warehouse. All pre-order products are marked clearly and the expected dispatch date of these items is displayed on the product page. Whilst the product is in the pre-order phase we offer our customers a 20% discount on their standard RRP. Products return to their full price once manufacturing has completed and are around 1 week away from being received at our warehouse.

Much of the difficulty with any fashion business is judging what your customers will like before you've produced it! And inevitably, all fashion businesses make errors by over producing one item that doesn't sell as well, resulting in higher warehousing costs and discounting and underproducing others that sold out in just a few days leading to lost revenue.

By offering items to purchase during the early production phase, it gives us an opportunity to guage the popularity of a new product early on and potentially allows us to adjust our manufacturing numbers up or down to accomodate demand for that item better. This results in a far more efficient manufacturing process with much less waste and mean we have more of the items you want in stock and available more often. It also reduces our need for excessive costly warehousing of less popular items and the savings we generate from this we can pass on to you! This is why we offer all pre-order items at a discount of 20% from standard RRP.

We first list pre-order items around 4 weeks from the expected date we expect to dispatch the first items. So this is the maximum time you may have to wait. But it could be as low as 1 week. Each pre-order item will display the expected dispatch date on the product page and it will be between 1-4 weeks away. Once the product is 1 week away from receipt to us we remove the product from pre-order status and the products returns to full RRP.

Our published expected dispatch date on each product is usually pretty accurate but we would ask customer to factor in up to 7 additional days for small production delays.

Yes, you can mix pre-order items with normal order items, but please note that we will hold your order until all items are available to ship. It may be preferable to place a seperate order for in-stock items and pre-order items if you would prefer some items delivered sooner.

We accept all major international payment options:

 - American Express

 - Mastercard

 - VISA

 - Maestro

We also accept payments from the following providers:

 - Paypal

 - Apple Pay

 - Shopify Pay

 - Clearpay

After you place your order we have a small window of opportunity to make changes if you have made an error with an item in your order or perhaps your shipping address.

We will send you an order confirmation email and it is extremely important you check all the infromation on this as it confirms the details we have been provided. If you notice any errors or issues please contact our support team at info@edenashram.com immediately.

We'll do our best to help with an amendment but if the order has already been processed/dispatched by our warehouse team then we will unfortunately be unable to make any amendments.

Eden Ashram will not be held liable for any issues relating to incorrect delivery addresses or errors on items ordered.

We ship worldwide. All applicable shipping options and prices linked to items in your cart (weight/size) will be shown during checkout. We do our best to offer all customers an economy and priority delivery service but this may not not be available in all destinations or locations.

We offer express shipping to almost every global location. 

We offer next working day shipping options to the U.K and most E.U countries. Shipping to the U.S.A is from 2 working days and the Rest of the World from 3-4 working days. 

We aslo offer a standard shipping option to most locations which are more economical for those happy to wait a little longer for their item.

PLEASE NOTE: Next working day service is next working day on orders placed BEFORE 4pm Mon-Fri (GMT). Orders placed after 4pm (GMT) will be dispatched the next working day. Orders placed after 4pm on Friday (and orders received over the weekend) will be dispatched on the following working weekday (usually Monday). This service is not a guaranteed timed service although currently over 99% of next working day deliveries arrive with our customers the next working day. Next Working Day is NOT available to Northern Ireland. Transit times quoted are in working days and are based on deliveries to major cities.

Eden Ashram is based in United Kingdom. For most customers there will not be any further fees to pay, but there are some exceptions.

United Kingdom

There are no additional duties or charges for any customer having goods delivered within the United Kingdom.

European Union

Eden Ashram is IOSS registered and now pre-pays ALL import VAT on consumer (personal) orders, meaning there will be no nasty surprises or additional payments requested when your goods arrive into your country.

Please note: There are different rules around business (B2B) purchases, so please note that if you indicate a company name in your order (either as the purchaser or delivery address) the customs officials in your destination country may process this as a business purchase and request the business to pay import VAT. Business VAT on purchases can be reclaimed but if you do not want this process DO NOT put a company name in the purchase details.

U.S.A

U.S.A customers do not pay any import duty or tax on order values under USD $800.

Rest of World

Import VAT/DUTY may be payable on your orders. We advise all customers to check with their local tax / customs office to understand any import rules and regulations regarding your potential purchase.

Please note that any shipments that are rejected / returned by the customer based on refusal of payment of any taxes or duties due will incur a non refundable, non delivery charge to cover the original shipping and return shipping costs. Minimum charge for a returns is £30.00

Additional info

Please note that this information is general data. We strongly advise you contact you own customs office for u to date information on import procedure.

Eden Ashram cannot be found liable for any import duty cost for any customer. Due to the complexities and quantities of the the different variables for all countries around the globe, we highly recommend customers who are unsure to check directly with their customs office for accurate information. 

If for any reason you are not completely satisfied with your purchase, you can return your item(s) within 21 days of purchase. Items must be returned unused/unworn and in the same condition it was sent to you with all tags/labels and packaging attached. 

Please go to our returns centre HERE and complete your order details and receive your return authorisation number.

We no longer offer exchanges on orders. Should you wish to change the size or product you will need to process a new order for those items and return the items you no longer require for a refund.

Please head to our return centre HERE to process your return request

All returns are free, however there is a charge for some return options for those wishing to use our tracked return shipping service. If you use your own return shipping option there is never any charge.

Currently we offer all U.K customers access our tracked return shipping for free when returning for store credit.

U.K customers returning an item for a refund to original payment who wish to use our tracked return service will be charged a £3.50 return fee to cover the tracked return shipping costs. This amount will be subtracted from the final refund amount. There is no fee if you return the item using your own return method.

We also ask customers to be mindful of the return process and its carbon impact, and where possible think carefully about all purchases. Feel free to ask our support staff about sizing or fit if you are unsure and we can point you in the right direction so to avoid the situation where you might need to return something because it doesn't fit. Let's try and get it right first time! 

At this time we do not offer any return shipping options for International customers. International customers wishing to return an item will need to use their own carrier and cover those shipping costs themselves.

We recommend customers use their own domestic postal carrier and use a tracked service for peace of mind.

Yes!

We are delighted to say we that we now offer our amazing, premium, 5 star customer rated products for wholesale.

If you run a premium retail outlet, a uber cool studio, or an amazing ecommerce site, and you share our brand values, then we want to hear from you!

To apply to stock Eden Ashram products please visit our wholesale page HERE and complete the wholesale application form.

Thanks!