Eden Ashram is based in the United Kingdom. Our Head Office is in London.
Currently Eden Ashram is 100% online. The good news is we deliver worldwide and use premium shippers like DHL, DPD and Royal Mail to get your items to you quickly and safely.
Orders | Payment
We accept all major international payment options:
- American Express
We also accept payments from the following providers:
- Apple Pay
- Shopify Pay
We like to keep our customers up to date on products including new items that are coming online.
We have 2 stages before products are made available for general sale:
1. COMING SOON
This is for goods that have begun production and should be available online within 4 weeks. You can register your interest in these items by clicking on the "EMAIL ME WHEN AVAILABLE" button and then a 1 time email will be sent to you when we add stock.
For goods that are marked as Pre-order, these are goods that are in the final stages of production and we allow our customers who are keen to get their hands on the items first to be able to place a pre-order for them. Pre-order items will usually be available for delivery to our customers within 2 weeks.
Please note that any order that contains a pre-order item will be held until all items for the order are available. If we encounter any extended delay to our 2 week timeline we will reach out to any affected customers to make them aware and make any changes to the order if necessary.
AFter you place your order we have a small window of opportunity to make changes if you have made an error with an item in your order or perhaps your shipping address.
We will send you an order confirmation email and it is extremely important you check all the infromation on this as it confirms the details we have been provided. If you notice any errors or issues please contact our support team at firstname.lastname@example.org immediately.
We'll do our best to help with an amendment but if the order has already been processed/dispatched by our warehouse team then we will unfortunately be unable to make any amendments.
Eden Ashram will not be held liable for any issues relating to incorrect delivery addresses or errors on items ordered.
Yep, we sure do! This is a fundamental part of our business model. To give back more than we take and to make the planet a better place for generations to come.
Planting trees allows us to leave a lasting impression that benefits us all. We work with a variety of partners to help us achieve this including: 'onetreeplanted' and 'Ecologi'.
We ship worldwide. All applicable shipping options and prices linked to items in your cart (weight/size) will be shown during checkout. We do our best to offer all customers an economy and priority delivery service but this may not not be available in all destinations or locations.
We offer express shipping to almost every global location.
We offer next working day shipping options to the U.K and most E.U countries. Shipping to the U.S.A is from 2 working days and the Rest of the World from 3-4 working days.
We aslo offer a standard shipping option to most locations which are more economical for those happy to wait a little longer for their item.
PLEASE NOTE: Next working day service is next working day on orders placed BEFORE 4pm Mon-Fri (GMT). Orders placed after 4pm (GMT) will be dispatched the next working day. Orders placed after 4pm on Friday (and orders received over the weekend) will be dispatched on the following working weekday (usually Monday). This service is not a guaranteed timed service although currently over 99% of next working day deliveries arrive with our customers the next working day. Next Working Day is NOT available to Northern Ireland. Transit times quoted are in working days and are based on deliveries to major cities.
Eden Ashram is based in United Kingdom. For most customers there will not be any further fees to pay, but there are some exceptions.
There are no additional duties or charges for any customer having goods delivered within the United Kingdom.
Eden Ashram is IOSS registered and now pre-pays ALL import VAT on consumer (personal) orders, meaning there will be no nasty surprises or additional payments requested when your goods arrive into your country.
Please note: There are different rules around business (B2B) purchases, so please note that if you indicate a company name in your order (either as the purchaser or delivery address) the customs officials in your destination country may process this as a business purchase and request the business to pay import VAT. Business VAT on purchases can be reclaimed but if you do not want this process DO NOT put a company name in the purchase details.
U.S.A customers do not pay any import duty or tax on order values under USD $800.
Rest of World
Import VAT may be payable on orders. We advise all customers to check with their local tax / customs office to understand any impost rules and regulations regarding your potential purchase.
Please note that any shipments that are rejected / returned by the customer based on refusal of payment of any taxes or duties due will incur a non refundable, non delivery charge to cover the original shipping and return shipping costs. Minimum charge for E.U returns is £30.00
Please note that this information is general data. We strongly advise you contact you own customs office for u to date information on import procedure.
Eden Ashram cannot be found liable for any import duty cost for any customer. Due to the complexities and quantities of the the different variables for all countries around the globe, we highly recommend customers who are unsure to check directly with their customs office for accurate information.
Returns | Exchanges
If for any reason you are not completely satisfied with your purchase, you can return your item(s) within 21 days of purchase. Items must be returned unused/unworn and in the same condition it was sent to you with all tags/labels and packaging attached.
Please go to our returns centre HERE and complete your order details and receive your return authorisation number.
Currently we only offer exchanges to U.K customers for the same item in a different size.
International customers will need to return your current order for a refund/credit and make a new order for any new item.
U.K returns are fully tracked and you have 21 days from order date to process a return request.
Please head to our return centre HERE to process your return request
All returns are free, however there is a charge for some return options for those wishing to use our tracked return service. If you use your own return shipping option there is never any charge.
Currently we offer all U.K customers access our tracked return shipping for free when exchanging an item or returning for store credit.
For customers returning for a refund to original payment there will be a £5.00 return fee to cover the tracked return shipping costs. This amount will be subtracted from the final refund amount.
Customers outside of the U.K will need to cover the return shipping costs. There are no additional fees and we are working on a subsidised return solution for our E.U and U.S customers.
We also ask customers to be mindful of the return process and its carbon impact, and where possible think carefully about all purchases. Feel free to ask our support staff about sizing or fit if you are unsure and we can point you in the right direction so to avoid the situation where you might need to return something because it doesn't fit. Let's try and get it right first time!
Refunds back to original payment will be made within 7 days of receiving the goods back in our warehouse.
Please note that it can take up to 10 working days for the refund to show in your bank account depending on the original payment source.
Refunds to Store Credit are processed immediately on receipt of goods back to the arehouse and a gift card is sent via email immediately.
All Eden Ashram items are printed / finished in the United Kingdom. The fabrics and base garments used in those items are produced by carefully selected global partners who share our philosophy on eco / environmental manufacturing with factories in India and the USA.
To best look after your items you purchase from us we strongly recommend you turn the garments inside out to protect any print and hand wash in cool water for all items.
If you have to use a washing machine then again, please turn your item inside out and use a delicate cool wash, 30'C or less and dry flat and not on a radiator or in a dryer.
We use a premium screen printing process on all our items and after printing the ink is then 'baked' to set it and offer extended lifespan of the print. This can give off a slight odour from the ink and some of this can sometimes be retained when the item is bagged in its protective packaging. This is harmless and will disappear completely after the first wash.
Thanks for your interest in partnering with Eden Ashram.
We are not currently offering our products for wholesale but we will be looking to build relationships with strategic retail partners globally, both in-store and e-commerce in the near future.
If you are interested in stocking Eden Ashram product then please email our team to register your interest (email@example.com), and when we are ready to go live we will forward the relevant information / application details at that time.