FAQ's

General

Eden Ashram is based in the United Kingdom. Our Head Office is in London.

Currently Eden Ashram is 100% online. The good news is we deliver worldwide and use premium shippers like DHL, DPD and Royal Mail to get your items to you quickly and safely. If you wish to return an item you can do this within 21 days of placing your order. Just click on the RETURNS & EXCHANGES link at the bottom of every page on our website.

Orders

We accept all major international payment options:

 - American Express

 - Mastercard

 - VISA

 - Maestro

We also accept payments from the following providers:

 - Paypal

 - Apple Pay

 - Shopify Pay

 - Clearpay

We like to keep our customers up to date on products including new items that are coming online.

We have 2 stages before products are made available for general sale:

1. COMING SOON

This is for goods that have begun production and should be available online within 4 weeks. You can register your interest in these items by clicking on the "EMAIL ME WHEN AVAILABLE" button and then a 1 time email will be sent to you when we add stock.

2. PRE-ORDER

For goods that are marked as Pre-order, these are goods that are in the final stages of production and we allow our customers who are keen to get their hands on the items first to be able to place a pre-order for them. Pre-order items will usually be available for delivery to our customers within 2 weeks.


Please note that any order that contains a pre-order item will be held until all items for the order are available. If we encounter any extended delay to our 2 week timeline we will reach out to any affected customers to make them aware and make any changes to the order if necessary.

Please check your order confirmation as soon as you receive it. If you notice any errors or issues please contact our support team at info@edenashram.com immediately. We'll do our best to help with your order, but if the order has already been processed by our warehouse team then we will unfortunately be unable to make any amendments.

Yep, we sure do! This is a fundamental part of our business model. To give back more than we take and to make the planet a better place for generations to come. Planting trees allows us to leave a lasting impression that benefits us all. We work with a variety of partners to help us achieve this including onetreeplanted and Ecologi.

Shipping

We ship worldwide. All applicable shipping options and prices linked to items in your cart (weight/size) will be shown during checkout. We do our best to offer all customers an economy and priority delivery service but this may not not be available in all destinations or locations.

We offer express shipping to almost every global location. 

We provide next working day shipping options to U.K and most E.U countries. Shipping to the U.S.A is from 2 working days and the Rest of the World 3-4 working days. 

PLEASE NOTE: Next working day service is next working day on orders placed BEFORE 4pm Mon-Fri (GMT). Orders placed after 4pm (GMT) will be dispatched the next working day. Orders placed after 4pm on Friday (and orders received over the weekend) will be dispatched on the following working weekday (usually Monday). This service is not a guaranteed timed service although currently over 99% of next working day deliveries arrive with our customers the next working day. Next Working Day is NOT available to Northern Ireland. Transit times quoted are in working days and are based on deliveries to major cities.

Eden Ashram is based in United Kingdom. For most customers there will not be any further fees to pay but there are some exceptions.

United Kingdom

There are no duties and charges for any customer having goods delivered to the U.K.

E.U

Eden Ashram now pre-pays ALL import duty and taxes on your orders meaning there will be no nasty surprises when your goods arrive in to your country.

U.S.A

U.S.A customers do NOT pay import duty or tax on order values under USD $800.

Rest of World

Import VAT may be payable on orders. We advise all customers to check with their local tax / customs office to understand any impost rules and regulations regarding your potential purchase.

Please note that any shipments that are rejected / returned by the customer based on refusal of payment of any taxes or duties due will incur a non refundable, non delivery charge to cover the original shipping and return shipping costs. Minimum charge for E.U returns is £30.00

Additional info

Please note that this information is general data. Eden Ashram cannot be found liable for any import duty cost for any customer. Due to the complexities and quantities of the the different variables for all countries around the globe, we highly recommend customers who are unsure to check directly with their customs office for accurate information. 

Returns | Exchanges

If for any reason you are not completely satisfied with your purchase, you return your item(s) within 21 days of purchase. Items must be returned unused/unworn and in the same condition it was sent to you with all tags/labels and packaging attached. 

Please go to our returns centre HERE and complete your order details and receive your return authorisation number.

Currently we only offer exchanges to customers located in the United Kingdom.

International customers will need to place a new order for the item you want and then return your current item for a refund.

In both circumstances please head to our return centre HERE to process your return/exchange request

Currently we offer all U.K customers free return shipping. Customers outside of the U.K will need to cover the return shipping costs.

We are working on a subsidised return solution for our E.U and U.S customers.

We also ask customers to be mindful of the return process and its carbon impact, and where possible think carefully about all purchases. Feel free to ask our support staff about sizing or fit if you are unsure and we can point you in the right direction so to avoid the situation where you might need to return something because it doesn't fit. Let's try and get it right first time! 

Product information

All Eden Ashram items are printed / assembled in the United Kingdom. The fabrics and base garments used in those items are produced by carefully selected global partners who share our philosophy on eco / environmental manufacturing.

To best look after your items you purchase from us we strongly recommend you turn the garments inside out to protect any print and wash on a cool hand wash for all items.

If you have to use a washing machine then again, please turn your item inside out and use a delicate cool wash, 30'C or less and dry flat and not on a radiator or in a dryer.

Wholesale

Thanks for your interest in partnering with Eden Ashram.

We are not currently offering our products for wholesale but we will be looking to build relationships with strategic retail partners globally, both in-store and e-commerce in the near future.

If you are interested in stocking Eden Ashram product then please email our team to register your interest (info&edenashram.com), and when we are ready to go live we will forward the relevant information / application details at that time.

Thanks!

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