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FAQ's

GENERAL

Eden Ashram is based in the United Kingdom. Our Head Office is in London.

 Eden Ashram is currently only available online. We will soon be making our products available to select global retail partners who share our values and when this has been rolled out we will share details on our website on where you can touch & feel products in each country!

As a business we are taking are relevant precautions but we continue to operate our normal service and customer orders are being dispatched normally. Some countries / areas may be affected with slightly slower delivery times but this will vary from region to region. From our customer feedback the vast majority of our shipments are arriving within the designated delivery timescales.

ORDERS

We accept all major international payment options:

 - American Express

 - Mastercard

 - VISA

 - Maestro

We also accept payments from the following providers:

 - Paypal

 - Apple Pay

 - Shopify Pay

 - Clearpay

Please check your order confirmation as soon as you receive it. If you notice any errors or issues please contact our support team at info@edenashram.com immediately. We'll do our best to help with your order, but if the order has already been processed by our warehouse team then we will unfortunately be unable to make any amendments.

SHIPPING

We ship worldwide. All applicable shipping options and prices linked to items in your cart (weight/size) will be shown during checkout. We do our best to offer all customers an economy and priority delivery service but this may not not be available in all destinations or locations.

We offer express shipping to almost every global location. 

We provide next working day shipping options to U.K and most E.U countries. Shipping to the U.S.A is from 2 working days and the Rest of the World 3-4 working days. 

PLEASE NOTE: Next working day service is next working day on orders placed BEFORE 4pm Mon-Fri (GMT). Orders placed after 4pm (GMT) will be dispatched the next working day. Orders placed after 4pm on Friday (and orders received over the weekend) will be dispatched on the following working weekday (usually Monday). This service is not a guaranteed timed service although currently over 99% of next working day deliveries arrive with our customers the next working day. Next Working Day is NOT available to Northern Ireland. Transit times quoted are in working days and are based on deliveries to major cities.

Eden Ashram is based in United Kingdom. We highly recommend customers who are based outside of the U.K and are unsure about whether goods are liable for import duty or tax, to check directly with their own customs office for accurate up to date information. 

United Kingdom

There are no duties and charges for any customer having goods delivered to the U.K.

E.U

The U.K has recently left the E.U. A 'Free Trade' agreement was reached between the U.K and E.U meaning there are no import duties payable on orders being delivered to any E.U country, but import VAT may be payable by the recipient on entry into the E.U. As these are new trading rules we recommend ALL E.U customers to familiarise themselves with the new regulations.

Please note that any shipments that are rejected / returned by the customer based on refusal of payment of any taxes or duties due will incur a non refundable, non delivery charge to cover the original shipping and return shipping costs. Minimum charge for E.U returns is £30.00

U.S.A

U.S.A customers do NOT pay import duty or tax on order values under USD $800.

Please note that this information is general data. Eden Ashram cannot be found liable for any import duty cost for any customer. Due to the complexities and quantities of the the different variables for all countries around the globe, we highly recommend customers who are unsure to check directly with their customs office for accurate information. 

It is important that you provide us with accurate and complete information when you place your order to avoid and delivery issues with your package, especially those on International orders. The information you provide at checkout is the information we use to ship your products so please check the information carefully and advise us a.s.a.p if there are any errors. However once the item is dispatched we are unable to fix any errors.

Providing a correct and working telephone number (ideally mobile) and a correct working email address is also extremely important to avoid issues. Our courier companies use this to contact you about your shipment and delivery.

In the event our couriers are unable to deliver to you or make contact with you they will return the package to us. Please note that Eden Ashram are charged still for the original delivery and then an additional return shipping charge. This cost is around £30.00 for a returned E.U shipment. This cost will be recovered from the customer so it is clearly advisable that the original delivery is a success!

Once the shipment is returned we will contact you and advise you of the options

E.U BUSINESS ORDERS

Please note that from 1st Jan 2021 E.U customers wanting items delivered to a business or business address will need to provide an EORI number for that business, otherwise shipments will be returned to sender. You can provide this in the 'add a note' section when placing an order or you can email our customer support team at info@edenashram.com

RETURNS | EXCHANGES

If for any reason you are not completely satisfied with your purchase, you return your item(s) within 21 days of purchase. Items must be returned unused/unworn and in the same condition it was sent to you with all tags/labels and packaging attached. 

Currently we only offer exchanges to customers located in the United Kingdom.

International customers will need to place a new order for the item you want and then return your current item for a refund.

In both circumstances please head to our return centre HERE to process your return/exchange request

Please go to our returns centre HERE and complete your order details and receive your return authorisation number.

Currently we offer all U.K customers free return shipping. Customers outside of the U.K will need to cover the return shipping costs.

We are working on a subsidised return solution for our E.U and U.S customers.

We also ask customers to be mindful of the return process and its carbon impact, and where possible think carefully about all purchases. Feel free to ask our support staff about sizing or fit if you are unsure and we can point you in the right direction so to avoid the situation where you might need to return something because it doesn't fit. Let's try and get it right first time! 

PRODUCT INFORMATION

All Eden Ashram items are printed / assembled in the United Kingdom. Garments and fabrics used in those items are produced by carefully selected global partners who share our philosophy on eco / environmental manufacturing.

WHOLESALE

Thanks for your interest in partnering with Eden Ashram.

We are not currently offering our product s for wholesale but during the later part of 2021 we will be looking to build relationships with strategic retail partners globally, both in-store and e-commerce.

If you are interested in stocking Eden Ashram product then please email our team to register your interest, and when we are ready to go live we will forward the relevant information / application details at that time.

Thanks!