Eden Ashram is based in the United Kingdom. Our Head Office is in London.

We accept all major international payment options:

 - American Express

 - Mastercard

 - VISA

 - Maestro

We also accept payments from the following providers:

 - Paypal

 - Apple Pay

 - Shopify Pay

 - Clearpay

We like to keep our customers up to date on products including new items that are coming online.

We have 2 stages before products are made available for general sale:

1. COMING SOON

This is for goods that have begun production and should be available online within 4 weeks. You can register your interest in these items by clicking on the "EMAIL ME WHEN AVAILABLE" button and then a 1 time email will be sent to you when we add stock.

2. PRE-ORDER

For goods that are marked as Pre-order, these are goods that are in the final stages of production and we allow our customers who are keen to get their hands on the items first to be able to place a pre-order for them. Pre-order items will usually be available for delivery to our customers within 2 weeks.

Please note that any order that contains a pre-order item will be held until all items for the order are available. If we encounter any extended delay to our 2 week timeline we will reach out to any affected customers to make them aware and make any changes to the order if necessary.

AFter you place your order we have a small window of opportunity to make changes if you have made an error with an item in your order or perhaps your shipping address.

We will send you an order confirmation email and it is extremely important you check all the infromation on this as it confirms the details we have been provided. If you notice any errors or issues please contact our support team at info@edenashram.com immediately.

We'll do our best to help with an amendment but if the order has already been processed/dispatched by our warehouse team then we will unfortunately be unable to make any amendments.

Eden Ashram will not be held liable for any issues relating to incorrect delivery addresses or errors on items ordered.

We ship worldwide. All applicable shipping options and prices linked to items in your cart (weight/size) will be shown during checkout. We do our best to offer all customers an economy and priority delivery service but this may not not be available in all destinations or locations.

We offer express shipping to almost every global location. 

We offer next working day shipping options to the U.K and most E.U countries. Shipping to the U.S.A is from 2 working days and the Rest of the World from 3-4 working days. 

We aslo offer a standard shipping option to most locations which are more economical for those happy to wait a little longer for their item.

PLEASE NOTE: Next working day service is next working day on orders placed BEFORE 4pm Mon-Fri (GMT). Orders placed after 4pm (GMT) will be dispatched the next working day. Orders placed after 4pm on Friday (and orders received over the weekend) will be dispatched on the following working weekday (usually Monday). This service is not a guaranteed timed service although currently over 99% of next working day deliveries arrive with our customers the next working day. Next Working Day is NOT available to Northern Ireland. Transit times quoted are in working days and are based on deliveries to major cities.

If for any reason you are not completely satisfied with your purchase, you can return your item(s) within 21 days of purchase. Items must be returned unused/unworn and in the same condition it was sent to you with all tags/labels and packaging attached. 

Please go to our returns centre HERE and complete your order details and receive your return authorisation number.

Currently we only offer exchanges to U.K customers for the same item in a different size.

International customers will need to return your current order for a refund/credit and make a new order for any new item.

U.K returns are fully tracked and you have 21 days from order date to process a return request.

Please head to our return centre HERE to process your return request

All returns are free, however there is a charge for some return options for those wishing to use our tracked return service. If you use your own return shipping option there is never any charge.

Currently we offer all U.K customers access our tracked return shipping for free when exchanging an item or returning for store credit.

For customers returning for a refund to original payment there will be a £5.00 return fee to cover the tracked return shipping costs. This amount will be subtracted from the final refund amount.

Customers outside of the U.K will need to cover the return shipping costs. There are no additional fees and we are working on a subsidised return solution for our E.U and U.S customers.

We also ask customers to be mindful of the return process and its carbon impact, and where possible think carefully about all purchases. Feel free to ask our support staff about sizing or fit if you are unsure and we can point you in the right direction so to avoid the situation where you might need to return something because it doesn't fit. Let's try and get it right first time! 

All Eden Ashram items are printed / finished in the United Kingdom. The fabrics and base garments used in those items are produced by carefully selected global partners who share our philosophy on eco / environmental manufacturing with factories in India and the USA.

To best look after your items you purchase from us we strongly recommend you turn the garments inside out to protect any print and hand wash in cool water for all items.

If you have to use a washing machine then again, please turn your item inside out and use a delicate cool wash, 30'C or less and dry flat and not on a radiator or in a dryer.