FREE U.K SHIPPING & RETURNS ON ORDERS OVER £95 - FREE E.U / U.S SHIPPING ON ORDERS OVER £150

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    FAQ's

    General

    As a business we are taking are relevant precautions but we continue to operate our normal service and customer orders are being dispatched normally. Some countries / areas may be affected with slightly slower delivery times but this will vary from region to region. From our customer feedback the vast majority of our shipments are arriving within the designated delivery timescales.

     Eden Ashram is currently only available online. We will soon be making our products available to select global retail partners who share our values and when this has been rolled out we will share details on our website on where you can touch & feel products in each country!

    ORDERS

    We accept all major international payment options:

     - American Express

     - Mastercard

     - VISA

     - Maestro

    We also accept payments from the following providers:

     - Paypal

     - Apple Pay

     - Shopify Pay

     - Clearpay

    Please check your order confirmation as soon as you receive it. If you notice any errors or issues please contact our support team at info@edenashram.com immediately. We'll do our best to help with your order, but if the order has already been processed by our warehouse team then we will unfortunately be unable to make any amendments.

    Shipping

    We ship worldwide. All applicable shipping options and prices linked to items in your cart (weight/size) will be shown during checkout. We do our best to offer all customers an economy and priority delivery service but this may not not be available in all destinations or locations.

    We offer express shipping to almost every global location. 

    We provide next working day shipping options to U.K and most E.U countries. Shipping to the U.S.A is from 2 working days and the Rest of the World 3-4 working days. 

    PLEASE NOTE:Next working day service is next working day on orders placed BEFORE 3pm Mon-Fri (GMT). Orders placed after 3pm (GMT) will be dispatched the next working day. Orders placed after 4pm on Friday (and orders received over the weekend) will be dispatched on the following working weekday (usually Monday). This service is not a guaranteed timed service although currently over 99% of next working day deliveries arrive with our customers the next working day. Next Working Day is NOT available to Northern Ireland. Transit times quoted are in working days and are based on deliveries to major cities.

    Eden Ashram is based in England which is currently part of the E.U.

    U.K and E.U

    All customers in the U.K and E.U will not be charged any import duty on any order.

    U.S.A

    U.S.A customers do notNOT pay import duty on order values under USD $800.

    Please note that this information is general data. Eden Ashram cannot be found liable for any import duty cost for any customer. Due to the complexities and quantities of the the different variables for all countries around the globe, we highly recommend customers who are unsure to check directly with their customs office for accurate information. 

    Returns

    If for any reason you are not completely satisfied with your purchase, you return your item(s) within 21 days of purchase. Items must be returned unused/unworn and in the same condition it was sent to you with all tags/labels and packaging attached. 

    Please go to our returns centre HERE and complete your order details and receive your return authorisation number.

    Currently we offer all U.K customers free return shipping. Customers outside of the U.K will need to cover the return shipping costs.

    We are working on a subsidised return solution for our E.U and U.S customers.

    We also ask customers to be mindful of the return process and its carbon impact, and where possible think carefully about all purchases. Feel free to ask our support staff about sizing or fit if you are unsure and we can point you in the right direction so to avoid the situation where you might need to return something because it doesn't fit. Let's try and get it right first time! 

    Product Information

    All items sold by Eden Ashram are produced by carefully selected global partners who share our philosophy on eco / environmental manufacturing.

    Wholesale

    Thanks for considering us! We will be looking to build relationships with strategic retail partners globally, both in-store and e-commerce. Our wholesale operation should be active by the end of March 2020. If you are interested in stocking Eden Ashram product then please email our team for consideration at wholesale@edenashram.com along with details of your store/s, location, what other brands you stock and links to your website/social media channels. Thanks!