FAQ's

We like to keep our customers up to date on products including new items that are coming online.

We have 2 stages before products are made available for general sale:

1. COMING SOON

This is for goods that have begun production and should be available online within 4 weeks. You can register your interest in these items by clicking on the "EMAIL ME WHEN AVAILABLE" button and then a 1 time email will be sent to you when we add stock.

2. PRE-ORDER

For goods that are marked as Pre-order, these are goods that are in the final stages of production and we allow our customers who are keen to get their hands on the items first to be able to place a pre-order for them. Pre-order items will usually be available for delivery to our customers within 2 weeks.

Please note that any order that contains a pre-order item will be held until all items for the order are available. If we encounter any extended delay to our 2 week timeline we will reach out to any affected customers to make them aware and make any changes to the order if necessary.

AFter you place your order we have a small window of opportunity to make changes if you have made an error with an item in your order or perhaps your shipping address.

We will send you an order confirmation email and it is extremely important you check all the infromation on this as it confirms the details we have been provided. If you notice any errors or issues please contact our support team at info@edenashram.com immediately.

We'll do our best to help with an amendment but if the order has already been processed/dispatched by our warehouse team then we will unfortunately be unable to make any amendments.

Eden Ashram will not be held liable for any issues relating to incorrect delivery addresses or errors on items ordered.

Yep, we sure do! This is a fundamental part of our business model. To give back more than we take and to make the planet a better place for generations to come.

Planting trees allows us to leave a lasting impression that benefits us all. We work with a variety of partners to help us achieve this including: 'onetreeplanted' and 'Ecologi'.

We offer express shipping to almost every global location.

We offer next working day shipping options to the U.K and most E.U countries. Shipping to the U.S.A is from 2 working days and the Rest of the World from 3-4 working days.

We aslo offer a standard shipping option to most locations which are more economical for those happy to wait a little longer for their item.

PLEASE NOTE: Next working day service is next working day on orders placed BEFORE 4pm Mon-Fri (GMT). Orders placed after 4pm (GMT) will be dispatched the next working day. Orders placed after 4pm on Friday (and orders received over the weekend) will be dispatched on the following working weekday (usually Monday). This service is not a guaranteed timed service although currently over 99% of next working day deliveries arrive with our customers the next working day. Next Working Day is NOT available to Northern Ireland. Transit times quoted are in working days and are based on deliveries to major cities.

Eden Ashram is based in United Kingdom. For most customers there will not be any further fees to pay, but there are some exceptions.

United Kingdom

There are no additional duties or charges for any customer having goods delivered within the United Kingdom.

European Union

Eden Ashram is IOSS registered and now pre-pays ALL import VAT on consumer (personal) orders, meaning there will be no nasty surprises or additional payments requested when your goods arrive into your country.

Please note: There are different rules around business (B2B) purchases, so please note that if you indicate a company name in your order (either as the purchaser or delivery address) the customs officials in your destination country may process this as a business purchase and request the business to pay import VAT. Business VAT on purchases can be reclaimed but if you do not want this process DO NOT put a company name in the purchase details.

U.S.A

U.S.A customers do not pay any import duty or tax on order values under USD $800.

Rest of World

Import VAT may be payable on orders. We advise all customers to check with their local tax / customs office to understand any impost rules and regulations regarding your potential purchase.

Please note that any shipments that are rejected / returned by the customer based on refusal of payment of any taxes or duties due will incur a non refundable, non delivery charge to cover the original shipping and return shipping costs. Minimum charge for E.U returns is £30.00

Additional info

Please note that this information is general data. We strongly advise you contact you own customs office for u to date information on import procedure.

Eden Ashram cannot be found liable for any import duty cost for any customer. Due to the complexities and quantities of the the different variables for all countries around the globe, we highly recommend customers who are unsure to check directly with their customs office for accurate information.

98% of our orders arrive on or before the scheduled time. On a few occasions, some parcels arrive a little later than expected. Unfortunately these matters are outside of our control. However, it is extremely rare for any of our packages to be lost or undelivered as all delivery options we offer come with delivery tracking.

Before contacting us please do the follwing:

1. First check your expected delivery dates for your order and original delivery lead times for the delivery method you selcted (you can find details of these on our SHIPPING page) as many of the emails we receive on this matter our customers realise that the package isn't even due for delivery for a few more days!

2. Please also check the tracking information on your order. You can find a link to this on your dispatch confirmation email we sent to you. If you have not received this please check your spam/junk folder.

3. If your package is showing as 'Delivered' but you do not have your item, please check in the first instance if someone else at your property may have accepted it.

4. Failing that, please check with your neighbours and then any 'safe place' around your property, like a garage or porch where the item may have been left.

5. If still no package please contact the relevant courier for further information on the delivery using the tracking information we have supplied to you. This is the quickest option.

Finally: Once all these checks have been completed, and you still do not have your items 10 days after your expected delivery date, then please contact the Eden Ashram customer support team and we will investigate this for you.

However, as metioned previously, it is extremely rare for packages to be lost or undelivered, so we are confident that your package will be with you soon.

Currently we only offer exchanges to U.K customers for the same item in a different size.

International customers will need to return your current order for a refund/credit and make a new order for any new item.

U.K returns are fully tracked and you have 21 days from order date to process a return request.

Please head to our return centre HERE to process your return request

All returns are free, however there is a charge for some return options for those wishing to use our tracked return service. If you use your own return shipping option there is never any charge.

Currently we offer all U.K customers access our tracked return shipping for free when exchanging an item or returning for store credit.

U.K customers returning an item for a refund to original payment who wish to use our tracked return service will be charged a £3.50 return fee to cover the tracked return shipping costs. This amount will be subtracted from the final refund amount. There is no fee if you return the item using your own return method.

Customers outside of the U.K will need to cover the return shipping costs. There are no additional fees and we are working on a subsidised return solution for our E.U and U.S customers.

We also ask customers to be mindful of the return process and its carbon impact, and where possible think carefully about all purchases. Feel free to ask our support staff about sizing or fit if you are unsure and we can point you in the right direction so to avoid the situation where you might need to return something because it doesn't fit. Let's try and get it right first time!

Refunds back to original payment will be made within 7 days of receiving the goods back in our warehouse.

Please note that it can take up to 10 working days for the refund to show in your bank account depending on the original payment source.

Refunds to Store Credit are processed immediately on receipt of goods back to the arehouse and a gift card is sent via email immediately.

Recomended care instructions for all items:

To best look after your Eden Ashram products we only recommend hand washing. Please turn the garment inside out (to protect any print) and wash by hand with a mild detergent in cool / cold water. Once washed dry on a flat surface (not on a radiator or dryer). This will ensure the garment stays in shape, stays vibrant, protects any print and lasts you many, many years.

If you have to use a washing machine (we don't recommend this) then again, please turn your item inside out and use a delicate cool wash, 30'C or less, don't overfill the washing machine and dry flat (not on a radiator or in a dryer).

We use a premium screen printing process on all our items and after printing the ink is then 'baked' to set it and offer extended lifespan of the print. This can give off a slight odour from the ink and some of this can sometimes be retained when the item is bagged in its protective packaging. This is harmless and will disappear completely after the first wash.

All of the garments and products we make are premium products. We use the best fabrics and manufacturing processes to ensure all our goods feel great, perform as they should and arrive to you in perfect condition.

All our clothing products go through a number of quality checks throughout the manufacturing process to ensure there are no defects or issues. It is extremely rare for a defective item to avoid detection!

In the unlikely situation you receive an item that is not 100% perfect then we will of course look to replace this item for you.

However, it is important to follow the correct procedure to claim a replacement. This is detailed below:

1. When you receive your item/s please check them properly and try the item/s on to ensure the product is as it should be.

2. If you notice any issue please take a photo of this and contact our customer service team at info@edenashram.com and explain the problem.

3. Once our team have verified any issue we will arrange the return of the item you have and a replacment will be sent to you.

Note: It is important that this step is done before you wear the item out or wash the garment. Any defect must also be reported to our team within 14 days of the item being delivered to you.

Unfortunately we are unable to offer replacements or refunds on items where a defect has not been reported immediately and before wearing or washing.

Yes!

We are delighted to say we that begining from summer 2022 we will be offering our amazing, premium, 5 star customer rated products for wholesale.

If you run a premium retail outlet, a uber cool studio, or an amazing ecommerce site, and you share our brand values, then we want to hear from you!

To apply to stock Eden Ashram products please visit our wholesale page HERE and complete the wholesale application form.

Thanks!

General

Orders | Payment

Shipping

Returns | Exchanges

Product Information

Wholesale